Last updated: 28 August 2025
Website: https://digiqly.com/
Contact Email: support@digiqly.com
1) Overview
At Digiqly (“we”, “our”, “us”), we sell digital products (e‑books, templates, downloadable files, online courses, memberships, and software/tools). This policy explains when you can request a cancellation or refund for purchases made on digiqly.com.
Important: Because our products are digital and delivered instantly, most purchases are non‑refundable once accessed or downloaded. However, we do offer limited refunds in specific situations outlined below.
2) Eligibility for Refunds
You may be eligible for a refund if any one of the following applies:
Duplicate payment/accidental double charge – Verified duplicate transactions will be refunded in full.
Technical issue preventing access – If you cannot download/access a product due to a technical fault on our side and our support cannot resolve it within 3 business days of your request.
Incorrect product delivered – If the delivered file/access is materially different from the product page description and we cannot correct it within 3 business days.
Payment failure but amount debited – If your bank or payment gateway (e.g., Razorpay/UPI/card) shows a successful debit but the order is not activated on our system.
In eligible cases, we may offer either a full refund or store credit at our discretion.
3) Non‑Refundable Situations
Refunds will not be issued in these cases:
The digital product has been downloaded, accessed, or consumed (e.g., course lessons watched, files unzipped), except where there is a proven technical issue on our side.
Change of mind after purchase, or the product did not meet personal expectations where the product functions as described.
Discounted/clearance promos, coupons, or bundles clearly marked as non‑refundable.
Abuse of policy or repeated refund requests.
4) How to Request a Cancellation/Refund
Email us at support@digiqly.com from your registered email with:
Order ID/transaction ID
Product name/URL
Payment method & date
A brief description of the issue (with screenshot/screen‑record if applicable)
You must contact us within 7 calendar days of purchase for refund consideration (unless a longer period is required by applicable law).
5) Processing Timelines
We aim to review requests within 2–3 business days.
Approved refunds are credited within 5–7 business days. Actual credit to your account may depend on your bank, card network, wallet, or UPI provider.
Refunds are generally processed to the original payment method. If that isn’t possible, we may issue store credit.
6) Chargebacks & Disputes
Please contact us first to resolve any issue. Unwarranted chargebacks may lead to account suspension and denial of future purchases. We provide transaction and access logs to the payment processor (e.g., Razorpay) when disputing fraudulent or abusive claims.
7) Trials, Subscriptions & Renewals (if applicable)
If a product includes a free trial, cancellation before the trial ends incurs no charge.
For subscriptions/memberships, you can cancel anytime from your account or by emailing support. Access continues until the current billing cycle ends. Partial‑period refunds are not provided, unless required by law.
8) Pricing Errors & Availability
If there is a typographical or system error in pricing or availability, we may cancel the order and issue a full refund.
9) Legal & Tax
Refund amounts are net of any non‑recoverable payment gateway fees, where applicable.
Applicable taxes (e.g., GST) are handled per law and may affect the final refund amount.
10) Contact
For cancellations, refunds, or general support:
Email: support@digiqly.com
Website: https://digiqly.com/
We may update this policy from time to time. The latest version will always be available on this page.
